Returns Policy

Last updated: August 2026

14 Days

Cancellation period

Unopened Products

Original condition required

Full Refund

Within 14 days of return

1. Your Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must inform us of your decision before the 14-day period expires. You can do this by:

  • Through our contact form
  • Post: Aryan Herbals Ltd, Ved Court, London, TW3 1LS, UK

2. Conditions for Returns

To be eligible for a return, products must be:

  • Unused and in original condition
  • Unopened with seals intact (for food supplements)
  • In original packaging
  • Accompanied by proof of purchase

Important Notice:

For hygiene and safety reasons, we cannot accept returns of food supplements, personal care items, or any products that have been opened, used, or had their seals broken.

3. How to Return Items

  1. Contact us within 14 days of receiving your order to notify us of your intention to return
  2. We will provide you with return instructions and a returns form
  3. Pack items securely in their original packaging
  4. Include the returns form and proof of purchase
  5. Send the parcel to the address provided
  6. Keep proof of postage

Important: You are responsible for the cost of returning items unless the items are faulty or we sent you the wrong items.

4. Refunds

Once we receive and inspect your return, we will process your refund within 14 days. The refund will be issued to the original payment method.

We will refund:

  • The cost of the returned products
  • Standard delivery charges (if returning all items from an order)

If you chose a delivery option more expensive than standard delivery, we will only refund the standard delivery amount.

5. Faulty or Damaged Items

If you receive faulty, damaged, or incorrect items, please contact us immediately via our form with:

  • Your order number
  • Description of the issue
  • Photos of the damaged/faulty items

We will arrange for collection or provide a prepaid return label at no cost to you, and either replace the items or issue a full refund.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

7. Late or Missing Refunds

If you haven't received your refund within 14 days of us receiving your return:

  1. Check your bank account again
  2. Contact your credit card company (it may take time to post)
  3. Contact your bank
  4. If you've done all of this and still haven't received your refund, contact us

8. Contact Us

If you have any questions about returns, please contact us via our form.

9. Your Statutory Rights

This returns policy does not affect your statutory rights under the Consumer Rights Act 2015.